Queue System at our clinics

Queue priority for urgent life threatening cases
 
  Our medical staff and clinic assistants have been trained to identify and triage the appropriate cases that need immediate care. The following are some examples with queue priority but are not limited to:
 
  Acute shortness of breath, audible wheezing, stridor
  Acute onset chest pain
  Fainting spells
  Severe vomiting/ vomiting of blood/ blood in stools
  Severe allergic reaction with swelling, difficulty breathing
  Fits/Seizures
 
  If you have signs of a life threatening condition (eg. Severe injuries, no heart beat or breathing), please call an ambulance immediately
 

Walk in patients
 
  -Patients are generally attended to based on time of physical registration
  -However, urgent walk in cases may be prioritised (see point 1)
  -In the event of long waiting times, patients may be advised to wait somewhere else and return nearer to their turn. Clinic assistants may facilitate this by giving the patient a call when it is approaching their turn.
  - last time for registration is 15 minutes before clinic closes (11.45pm)
  - registration may close earlier during high volume periods as we aim for our doctors and staff to finish by 12 midnight (we open early again the next day at 8!)
 
 

Appointments made on our website
 
  - Appointments can only be booked in advance (at least 4 hours) and are reserved for non urgent cases (including non urgent medical consultations, LPA signing, pre departure swab tests etc.)
  - We will do our best to see patients within 30 minutes of their appointment time but we seek your understanding in the event of high patient volumes on a particular day
 

Mode of communication
 
  The fastest way to reach us is via Whatsapp at our various clinics (from 8am - 10pm)